Refund Policy

Last updated: July 6, 2026

This is a starting-point template, not legal advice. Adjust the specific terms (refund window, conditions) to match what you actually intend to offer, and have it reviewed before publishing.

1. Subscription cancellations

You can cancel your Granra subscription at any time from within the app or by contacting us at support@granra.com. Cancelling stops future billing — you'll continue to have access until the end of your current billing period.

2. Refund eligibility

We offer a refund if you request one within 7 days of your first payment, if you're not satisfied with the product. To request a refund, contact us with your account email and the reason for your request.

3. What isn't covered

Charges made by Meta/WhatsApp directly for message sending — these are billed separately by Meta to your own WhatsApp Business account and are outside our control
Renewal charges after the refund window has passed
Requests made after 7 days from the original charge

4. How refunds are processed

All payments are processed by our payment provider, Dodo Payments, acting as Merchant of Record. Approved refunds are issued back to your original payment method and may take a few business days to appear, depending on your bank or card provider.

5. Requesting a refund

Email support@granra.com with your account details and the reason for your request. We aim to respond within 7 business days.