Data Deletion Instructions
Option 1: Delete things yourself, right in the app
You don't need to contact us for most of this — you can do it directly:
- Disconnect your WhatsApp Business account at any time from Settings → Connection
- Delete individual contacts from your contact list at any time
- Disconnect Google Sheets, Zoho CRM, or Zoho Books from Settings → Integrations, which stops any further data syncing immediately
Option 2: Request full account and data deletion DPDP Act
To delete your entire Granra account and the personal data associated with it, follow these steps:
- Email support@granra.com from the email address associated with your Granra account
- Use the subject line: "Data Deletion Request"
- Include your account email and business name so we can locate your account
- We'll confirm your identity and reply to acknowledge your request within 7 days
Once confirmed, we delete your personal data — account details, contact lists, message history, and connected-integration data — within 30 days, except where we're legally required to retain certain records (for example, billing information needed for tax purposes under Indian law). Where retention is required, we keep only what's legally necessary, for no longer than necessary, and delete it once that requirement ends.
What happens to data you've connected from third parties
Deleting your Granra account removes the data we hold. It does not automatically delete data stored in your own Google Sheets, Excel files, Zoho CRM, or Zoho Books accounts — those remain entirely under your own control, since you own that data independently of Granra.
Questions
If you have any questions about this process, contact our Grievance Officer at support@granra.com.